Support
One person answers this mailbox, usually within a day. hello@rollferry.com
Three things worth trying first
- Your phone doesn’t appear. Pull down the USB notification on the phone and choose File transfer. Charging-only, MIDI and PTP don’t let a Mac read photos.
- RollFerry says the phone is busy. Quit Preview, Image Capture and Photos, then click Try again. The download page explains why.
- macOS refuses to open it. System Settings → Privacy & Security → Open Anyway. Three clicks, once per version. Steps with screenshots.
If you email
Tell me the phone model, what macOS version you are on, and what you saw on screen. If RollFerry showed a message, the exact wording helps most. Never send photos — I don’t need them, and I don’t want them.
Lost your license key
Email from the address you bought with and it’s resent. If you need to move the license to a new Mac, use “Deactivate this Mac” in Settings → License first; if the old Mac is gone, email and the seat is freed.
Questions
Will it delete my photos?
Only if you press "Delete … from phone" and confirm, and only for photos it has already verified on your Mac. It checks again, file by file, right before deleting anything from the phone. Copying never deletes, and anything it can’t verify stays on the phone.
What if I unplug halfway?
You lose at most the file that was mid-copy, and nothing is marked as landed until its copy is verified. Plug the phone back in and the crossing continues from where it stopped. In testing, a cable pulled at 121 seconds left 443 files landed and zero partial files.
Where do my photos go?
Wherever you choose — a folder on your Mac or an external drive. Inside it, photos are organized by year and month, by year only, or in one flat folder. Originals are copied exactly as they are on the phone, never renamed or re-encoded.
Does it work offline?
Yes. Scanning, browsing, crossing and freeing space all work the same with Wi-Fi turned off. The only online step is checking your license key when you enter it, and nothing about your photos is ever sent.
Does it work with my phone?
Any Android phone with a USB cable and File transfer mode should work. It has been tested on a OnePlus Nord CE 2 and a Xiaomi Redmi 12C. If yours misbehaves, email hello@rollferry.com — every phone that’s reported gets a fix or an honest answer.
iPhone?
Not yet — today RollFerry works with Android phones over USB. iPhone support is coming, and anyone who has bought RollFerry gets it as a 1.x update.
Wi-Fi transfer?
Not yet, and possibly never — a cable is faster and more reliable for gigabytes of video. In testing, a OnePlus crossed 9.8 GB over USB at 35 MB/s with zero errors.
Why not the App Store?
Sandboxed USB access and the App Store don’t mix well. RollFerry still runs in Apple’s sandbox, limited to the phone and the folder you chose.
Does the trial expire?
No. Scanning and browsing work forever, with no time limit and no limit on how many files you look through. Buying unlocks copying, so you see exactly what would cross before you pay.
Buying for a second Mac?
Each license covers one Mac, and you can move it to a new Mac by deactivating the old one. The launch price is one per customer; a second license is $15.
Refunds?
Yes — refunds are available for 7 days after purchase, no questions asked. Email hello@rollferry.com with your order number and Dodo Payments, the merchant of record, refunds you. If RollFerry doesn’t work with your phone, I’d rather refund you than argue.